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How Long Does It Take To Get A Refund From Kenya Airways?

Suppose you plan to travel to your favorite destination with Kenya Airways, and suddenly you encounter some personal issue. In such a case, canceling the flight ticket is the only way. Now, if you cancel your Kenya Airways flight ticket, the first thing that will come to your mind is a refund. For ticket cancelation and refund, Kenya Airways published some essential points that you need to remember. Mentioned below are the top attributes that you should learn. Check them out.

  • You have to pay the applicable taxes, fees, and charges imposed by the government or other authorities. You will learn about these taxes and fees at the time of booking your Kenya Airways flight ticket.
  • If you purchased your flight ticket from the official web page of Kenya Airways, you could apply for a refund using the “Manage My Booking” option on the official website.
  • Under this option, choose the “Cancel and Refund” option that will cancel and offer you a refund. Also, if your ticket is open, the airline will cancel all your sectors.
  • You will collect a refund in the form of payment used to make the purchase. Kenya Airways will provide you a refund as per the fare conditions. 

Total time taken to collect a refund from Kenya Airways  

Once you cancel your Kenya Airways booking, the next thing you think of is a refund. The question that will hit your mind is How Long Does It Take To Get A Refund From Kenya airways, whose answer will satisfy you. Listed below are the crucial points regarding the refund.  

  •  For credit/debit card purchases, Kenya Airways issues refunds within 14 business days.
  • Refund requests depend on the rules of ticketed fare and fees or penalties. When the refund is processed, your itinerary gets canceled.
  • You may receive a travel voucher if the situation requires it. The maximum time to get the coupon is 21 days.

Kenya Airways refund policy

For a refund, there are some specific points regarding that. You should learn the Kenya airways refund policy and apply for a refund. Look for the procedure and cancel your ticket accordingly. 

  • You need to cancel your Kenya Airways flight ticket 24 hours within the ticket purchase. Under this condition, you will get a full refund.
  • If you cancel your flight ticket 24 hours within the flight’s scheduled departure, you have to pay some cancelation fee, and after that, you will get the remaining amount to your source of payment.

Kenya Airways Cancellation Fee

There is some cancelation fee for you for canceling your ticket 24 hours within the flight’s scheduled departure. The Kenya airways cancellation fee depends on certain factors. Booking class and time of cancelation are among the elements. So, before canceling your ticket, check for the refund policy and then cancel accordingly. Doing so will help you a lot. 

Kenya Airways offer a refund smoothly. Therefore, to get your refund on time, you need to do these practices. Once you follow the ways mentioned above, you do not need to worry. In addition, you can seek assistance from the customer service of Kenya Airways. They will support you ideally. 

Frequently Asked Questions

The cancellation fee depends on your ticket type and the time you are cancelling the ticket. Are you wondering about How much does it cost to cancel a flight Kenya Airways? Well, reading the information below, you will get your answer.

Kenya flight cancellation terms and conditions

  1. As per Kenya airlines 24-hour cancellation policy, if you cancel the flight within 24 hours of booking and the ticket get booked seven days before, the airline will provide a full refund. 
  2. For tickets cancelled after 24 hours, you will have to bear the cancellation fee of $ 100- $ 500
  3. If you cancel the flight within 24 hours of the scheduled departure, you might have to pay a cancellation fee of $ 100- $ 400.

So using the above, you must have got the answer to your query: How much does it cost to cancel a flight Kenya Airways? In case you need any further information, you can speak to the Kenya customer support team.

Travelers can cancel their Kenya airways reservations online or offline. Passengers can cancel their flight reservations online through the online website. Open your web browser and brave to the official website of Kenya Airways. Follow the below-mentioned steps for cancellations: 

  1. Select the ‘My Trips “ option on the page.
  2. Select the manage my booking option and enter a few details such as your last name followed by the reservation number or PNR. 
  3. Select the reservation that you need to change or cancel and hit the “Cancel flight” option.
  4. Proceed with the payment (if applicable). 

Travelers will get a cancellation confirmation code on their registered email address or phone number.

What happens when you cancel a flight on Kenya Airways?  

Travelers can fill the refund request form after cancellation. Passengers can get refunds for their flight reservations in the case of a refundable flight type.  Passengers can get a future travel credit for canceling a non-refundable flight with Kenya Airways.


From Kenya, the best Airline you can get is undoubtedly the Kenya Airways flight. However, it is essential to ensure that you have followed the correct steps to cancel your flight or make your reservation. If you have made the cancellation, then you might be eligible for the refund. However, make sure that you have followed the “Kenya Airways Cancellation Policy”.

Cancellation Policy:

  1. To avoid the cancellation, you would need to follow two essential conditions: 
  2. Make sure that you have cancelled within 24 hours of the booking. 
  3. You would need to maintain the gap of 7 days between the booking date and the cancellation date of your ticket.
  4. If our flight is cancelled by the Kenya airline. Then you’ll be getting a full refund of the investment you made. 

To cancel, there are two ways. You can either tap on the “My booking” button on the official website, or you can even call customer care. Hopefully your query is cleared. Have a nice trip.

Are you stuck in an issue related to Kenya Airways? Well, encountering a problem is a common problem that you can come across at any time. The only remedy to this common problem is to get in touch with the Kenya Airways customer service. The customer representatives present there will look after your issues and provide an outstanding solution. You can contact them by placing a phone call. Here is the procedure to get the number.


Practical Steps to Contact Kenya Airways by Phone

Once you encounter the issue, the next step for you is to connect with Kenya Airways. So, dial the “Kenya Airways Contact Phone Number” and speak with the customer representatives. Provided below is the procedure for the same. Check them out.

  1. You can commence by launching the web page of Kenya Airways on your web browser.
  2. Explore the home page to get the option of “Talk To Us.”
  3. Once you click on this option, you will get a phone number at the top of the page.
  4. Dial that number on any of your calling devices and wait for a while.
  5. Now, you will hear the IVR options to connect with the customer representatives.
  6. Once they get connected, speak with them and get an outstanding solution in no time.
  7. Also, you can contact them throughout the day.

Getting a refund is one of the most vital concerns you might have after applying for the cancelation. Kenya Airways do provide a refund on time, but you need to apply for it vigorously. So, here is the procedure.

Practical steps to apply for a Kenya Airways Refund:

Once you cancel your flight ticket, the next step is to get a refund. Follow some procedures and get your refund on time. For further queries, dial Kenya Airways Refund Phone Number and clear your doubts.

  • Go to the website of Kenya Airways.
  • Click on the “Guest Support” option available on the home page.
  • On the next page, you need to study the Kenya Airways refund.
  • Now, move to the section of “Request Refund.”
  • Go to the form available there.
  • In that form, fill in the details that are mandatory to process your refund.
  • After filling in the details, click on the “Submit Request” option.
  • After seven to ten days of applying, you will get your refund on the payment source. 

Kenya Airways provides you with an excellent opportunity to cancel a flight ticket online and get valuable assistance to get a refund on your account soon. It has a valuable facility to provide you with a refund if you have booked a flight from the same canceled flight portal. When you cancel your flight ticket online within 24 hours before flight departure, you are always free to get a refund at your time soon. If you want to learn the “Kenya Airways Refund Policy”, you need to understand the appropriate points provided by the customer service team to assist you at your proper time soon. 

Kenya Airways provides a link to issue refunds for eligible tickets that can be done within 14 business days for credit/debit card purchases. If you want to know more information related to Kenya Airways Refund Policy, feel free to contact our customer service team to assist you soon. 

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