How Long Does It Take To Get A Refund From Kenya Airways?

Suppose you plan to travel to your favorite destination with Kenya Airways, and suddenly you encounter some personal issue. In such a case, canceling the flight ticket is the only way. Now, if you cancel your Kenya Airways flight ticket, the first thing that will come to your mind is a refund. For ticket cancelation and refund, Kenya Airways published some essential points that you need to remember. Mentioned below are the top attributes that you should learn. Check them out.

  • You have to pay the applicable taxes, fees, and charges imposed by the government or other authorities. You will learn about these taxes and fees at the time of booking your Kenya Airways flight ticket.
  • If you purchased your flight ticket from the official web page of Kenya Airways, you could apply for a refund using the “Manage My Booking” option on the official website.
  • Under this option, choose the “Cancel and Refund” option that will cancel and offer you a refund. Also, if your ticket is open, the airline will cancel all your sectors.
  • You will collect a refund in the form of payment used to make the purchase. Kenya Airways will provide you a refund as per the fare conditions. 

Total time taken to collect a refund from Kenya Airways  

Once you cancel your Kenya Airways booking, the next thing you think of is a refund. The question that will hit your mind is How Long Does It Take To Get A Refund From Kenya airways, whose answer will satisfy you. Listed below are the crucial points regarding the refund.  

  •  For credit/debit card purchases, Kenya Airways issues refunds within 14 business days.
  • Refund requests depend on the rules of ticketed fare and fees or penalties. When the refund is processed, your itinerary gets canceled.
  • You may receive a travel voucher if the situation requires it. The maximum time to get the coupon is 21 days.

Kenya Airways refund policy

For a refund, there are some specific points regarding that. You should learn the Kenya airways refund policy and apply for a refund. Look for the procedure and cancel your ticket accordingly. 

  • You need to cancel your Kenya Airways flight ticket 24 hours within the ticket purchase. Under this condition, you will get a full refund.
  • If you cancel your flight ticket 24 hours within the flight’s scheduled departure, you have to pay some cancelation fee, and after that, you will get the remaining amount to your source of payment.

Kenya Airways Cancellation Fee

There is some cancelation fee for you for canceling your ticket 24 hours within the flight’s scheduled departure. The Kenya airways cancellation fee depends on certain factors. Booking class and time of cancelation are among the elements. So, before canceling your ticket, check for the refund policy and then cancel accordingly. Doing so will help you a lot. 

Kenya Airways offer a refund smoothly. Therefore, to get your refund on time, you need to do these practices. Once you follow the ways mentioned above, you do not need to worry. In addition, you can seek assistance from the customer service of Kenya Airways. They will support you ideally. 

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  5. How do I cancel my booking on Kenya Airways?

Frequently Asked Questions

Kenya Airways is the flag carrier airline of Kenya, headquartered in Embakasi, Nairobi. It provides several facilities, including booking tickets at an affordable cost, seat selection, etc. Despite all such facilities, there are times when people face difficulty and need to contact live representatives at Kenya airways to solve the issue. If you also want to contact Kenya Airways Customer Service, then continue reading the below-written article.

Kenya Airways Customer Service Support Executives.

  1. Firstly through the internet browser, go to the official website of Kenya airlines on your phone or computer.
  2. Scroll down the airline's homepage and move to the contact us section. You'll find contact numbers on the next following page. You can also see several given problems with solutions, so you choose one of them per your query.
  3. Dial the available number through your phone and wait for the IVR. Press a number assigned to select your preferred language.
  4. Again press a number assigned to speak to a live person at Kenya airways and wait for the response. Your call will get transferred to the respective executive.
  5. The other method to contact Kenya airways is live chat, social media, and mail. You can find the links to these services on their official website. Type your query in the given chat box and wait for the executives to connect with you.

You can contact the executive through Kenya Airways Phone Number with the above-written steps. The executives also respond to the query in a very brief time and are present for 24 hours to assist the users. 

Refunds are available for flight cancellations and travelers can connect with the customer service department at Kenya  for refund-related queries. One of the easiest ways to get a refund for your Kenya flight reservation is using the online option and by filling the refund request form. The form is available online on the website and travelers can fill it after they have canceled the flight. Flight cancellation is quite essential to proceed with the refunds for your flight. 

At times, travelers may face issues with proceeding with refunds using the refund request form. There could be technical glitches or problems affecting refunds through the refund request form. 

Travelers need to follow the inclusions of the Kenya airways cancellation/refund policy to have a smooth experience as far as your flight reservation is concerned.

  1. Refunds may take 7 to 10 business days for the refund amount to reflect in your original payment source. 
  2. A 24-hour cancellation policy is available with the airline and allows travelers a scope to eliminate the extra cancellation cost. 

What to do? 

If you are unable to file a refund request using the refund request form then you must stick to calling the customer service team at the airline for help and assistance with your flights. The customer service team is available on call 24x7 to help passengers with refunds. Reach out to the refunds department to get help with your Kenya reservation. 

  1. Open your web browser and navigate to the official website. Scroll down n the web page to locate the contact option. 
  2. Find the customer service helpline number to reach a customer service professional. 
  3. Dial the helpline number and wait for about less than one minute to connect with a customer service personnel. 
  4. Select an appropriate prompt to connect your call. 

Travelers can discuss refunds over the call as the customer service executives would be happy to help. It is beneficial to reach the customer service team using the Kenya airways refund phone number to get assistance with refunds and cancellations. Other ways are available to connect with the customer service team but travelers must call the helpline to get refund-related assistance for the flight booking

When the passenger admits a flight cancellation process onto Kenya Airways, it is mentioned on its cancellation page about the process to start filling up your refund form simultaneously. But there are situations where passengers get issues in getting the refund process started via website procedure. Then in such cases, it is recommended to file a complaint on your issue. So to know about How do I complain For Refund On Kenya Airways, then you should follow the below steps that will refer you with appropriate guidance.

Steps to File a Complaint about Refunds on Kenya Airways:

  1. At first, visit the official website of the airline
  2. Then move to the contact us page 
  3. Here, you will find the complaint form with various options to contact 
  4. Now enter contact information within complaint form and also mention refund summary against flight cancellation
  5. Now you will have to submit your refund complaint form 

A last, you will receive a confirmation onto your registered email, and you get a call from a representative within a few hours for assistance.

Travelers around the world love to travel to their favorite destinations during vacations. Many travelers book their flights in advance. There are unavoidable circumstances when travelers cancel their flight and want the money back. They have many questions about Can you get your money back if you cancel your Kenya flight? Many airlines provide refunds on flight cancelation. They need to follow some policies to get their money back:

  1. To cancel a flight in order to get a refund from the airline. When travelers cancel their flight tickets, they need to request a refund.
  2. There will be refunds only for refundable tickets. Expired tickets will not be canceled or refunded.
  3. Travelers need to cancel their flight before 24 hours of the flight's departure. Extra fees will be charged for canceling flights if they cancel after 24 hours.

The above mentioned are some of how travelers can get back their money when they cancel their flight. There are many options by which travelers can get their money back from the airline. 

Refund on Kenya Flight Due to Covid 19

If you made a flight booking or a reservation with Kenya Flight and are not so sure about flying anymore due to the pandemic, worry not because the following will help you with all the possible aspects.

If the question comes to your mind is, ‘Can I get a refund on a Kenya flight due to COVID-19?’ In that case, the following points will help.

Refund on Kenya Flight

You’ll be provided with a refund on your Kenya Flight due to the Covid 19 pandemic according to the mentioned points;

  1. You can get a complete refund if the government has stopped domestic or international Kenya flights.
  2. In case you or your fellow passenger is tested as Covid positive and cannot fly anymore.
  3. In case you have a flight booking for a containment zone and do not wish to visit the required destination anymore.
  4. You can get a refund on your Kenya Flight in all the above-mentioned cases.

Therefore, you can get a refund on your Kenya Flight due to Covid 19 if you meet all the above-mentioned points and know all the loopholes for a safer situation.

Kenya Airways is the Flag Carrier of Kenya. It does provide you with the assistance you need. If somehow, due to any unforeseen circumstances, you failed to cancel your reservation with Kenya Airways . 

Cancellation Policy of the Kenya Airways

  • As per the Cancellation Policy of Kenya Airways, If you cancel your reservation prior to the 24 hours before boarding a flight, you are entitled to a full refund from the airlines. 
  • If Kenya Airways has canceled your flight due to any technical issues or lack of manpower, the airline has canceled your reservation. You will be entitled to a full refund from the airlines. 
  •  If you are a passenger of Kenya airways, You canceled your flight. The fee varies from flight to flight. One hundred dollars to 400 will be charged to the passenger. 

The ways mentioned above will guide you on How Much I will get cancellation of flights on Kenya Airways and do get your refund back from the airlines and do enjoy its services. 

The cancellation fee depends on your ticket type and the time you are cancelling the ticket. Are you wondering about How much does it cost to cancel a flight Kenya Airways? Well, reading the information below, you will get your answer.

Kenya flight cancellation terms and conditions

  1. As per Kenya airlines 24-hour cancellation policy, if you cancel the flight within 24 hours of booking and the ticket get booked seven days before, the airline will provide a full refund. 
  2. For tickets cancelled after 24 hours, you will have to bear the cancellation fee of $ 100- $ 500
  3. If you cancel the flight within 24 hours of the scheduled departure, you might have to pay a cancellation fee of $ 100- $ 400.

So using the above, you must have got the answer to your query: How much does it cost to cancel a flight Kenya Airways? In case you need any further information, you can speak to the Kenya customer support team.

Travelers can cancel their Kenya airways reservations online or offline. Passengers can cancel their flight reservations online through the online website. Open your web browser and brave to the official website of Kenya Airways. Follow the below-mentioned steps for cancellations: 

  1. Select the ‘My Trips “ option on the page.
  2. Select the manage my booking option and enter a few details such as your last name followed by the reservation number or PNR. 
  3. Select the reservation that you need to change or cancel and hit the “Cancel flight” option.
  4. Proceed with the payment (if applicable). 

Travelers will get a cancellation confirmation code on their registered email address or phone number.

What happens when you cancel a flight on Kenya Airways?  

Travelers can fill the refund request form after cancellation. Passengers can get refunds for their flight reservations in the case of a refundable flight type.  Passengers can get a future travel credit for canceling a non-refundable flight with Kenya Airways.


From Kenya, the best Airline you can get is undoubtedly the Kenya Airways flight. However, it is essential to ensure that you have followed the correct steps to cancel your flight or make your reservation. If you have made the cancellation, then you might be eligible for the refund. However, make sure that you have followed the “Kenya Airways Cancellation Policy”.

Cancellation Policy:

  1. To avoid the cancellation, you would need to follow two essential conditions: 
  2. Make sure that you have cancelled within 24 hours of the booking. 
  3. You would need to maintain the gap of 7 days between the booking date and the cancellation date of your ticket.
  4. If our flight is cancelled by the Kenya airline. Then you’ll be getting a full refund of the investment you made. 

To cancel, there are two ways. You can either tap on the “My booking” button on the official website, or you can even call customer care. Hopefully your query is cleared. Have a nice trip.

Are you stuck in an issue related to Kenya Airways? Well, encountering a problem is a common problem that you can come across at any time. The only remedy to this common problem is to get in touch with the Kenya Airways customer service. The customer representatives present there will look after your issues and provide an outstanding solution. You can contact them by placing a phone call. Here is the procedure to get the number.


Practical Steps to Contact Kenya Airways by Phone

Once you encounter the issue, the next step for you is to connect with Kenya Airways. So, dial the “Kenya Airways Contact Phone Number” and speak with the customer representatives. Provided below is the procedure for the same. Check them out.

  1. You can commence by launching the web page of Kenya Airways on your web browser.
  2. Explore the home page to get the option of “Talk To Us.”
  3. Once you click on this option, you will get a phone number at the top of the page.
  4. Dial that number on any of your calling devices and wait for a while.
  5. Now, you will hear the IVR options to connect with the customer representatives.
  6. Once they get connected, speak with them and get an outstanding solution in no time.
  7. Also, you can contact them throughout the day.

Getting a refund is one of the most vital concerns you might have after applying for the cancelation. Kenya Airways do provide a refund on time, but you need to apply for it vigorously. So, here is the procedure.

Practical steps to apply for a Kenya Airways Refund:

Once you cancel your flight ticket, the next step is to get a refund. Follow some procedures and get your refund on time. For further queries, dial Kenya Airways Refund Phone Number and clear your doubts.

  • Go to the website of Kenya Airways.
  • Click on the “Guest Support” option available on the home page.
  • On the next page, you need to study the Kenya Airways refund.
  • Now, move to the section of “Request Refund.”
  • Go to the form available there.
  • In that form, fill in the details that are mandatory to process your refund.
  • After filling in the details, click on the “Submit Request” option.
  • After seven to ten days of applying, you will get your refund on the payment source. 

Kenya Airways provides you with an excellent opportunity to cancel a flight ticket online and get valuable assistance to get a refund on your account soon. It has a valuable facility to provide you with a refund if you have booked a flight from the same canceled flight portal. When you cancel your flight ticket online within 24 hours before flight departure, you are always free to get a refund at your time soon. If you want to learn the “Kenya Airways Refund Policy”, you need to understand the appropriate points provided by the customer service team to assist you at your proper time soon. 

Kenya Airways provides a link to issue refunds for eligible tickets that can be done within 14 business days for credit/debit card purchases. If you want to know more information related to Kenya Airways Refund Policy, feel free to contact our customer service team to assist you soon. 

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