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12/10/2021

How do I cancel my booking on Kenya Airways?

Kenya Airways is a famous airline as they offer more flexibility to passengers if they want to cancel their flight tickets. To get the maximum refund, most of the customers often ask how do I cancel my booking on Kenya airways? Before cancellation, you must go through the cancellation rules of Kenya to avoid the cancellation charges. To know more about the policy, you can read the below important points:

  1. Kenya allows its passengers to cancel the flight ticket within 24 hours of the departure date and time. 
  2. To get the full refund on their cancelled ticket, you need to apply for cancellation within 24 hours of the request.
  3. You need to pay some cancellation charges if you cancel the flight after 24 hours of the booking.
  4. If you have purchased the refundable ticket, then you will get the refund at your payment source within 7 to 10 working days. But if you bought the non-refundable ticket, you will get only a travel voucher. 
  5. If Kenya cancels your flight, you have the option to either take a new flight or you can decline it and get the full refund of your cancelled flight ticket.
  6. If you cancel the flight sue some emergency or death of a relative or family member, you can ask for a full refund by submitting relevant documents of proof.
  7. If you have purchased the ticket with an online travel agency, you need to ask the agency to request the cancellation and get a refund.
  8. If your flight is delayed more than 8 hours by the Kenya, you can ask for the compensation on the delayed flight or apply for a refund.

After you apply for cancellation, you will get the Kenya airways cancellation number at your registered email address; you can save it for the future use. 

Procedure To Cancel The Flight Ticket Online:

If you have purchased your flight ticket directly with Kenya airways, you can apply for cancellation at the Kenya website with easy steps as mentioned below:

  1. Open the Kenya airways official site at your browser and locate to the Kenya airways manage booking tab.
  2. Now enter the booking confirmation number with the last name of the passenger and hit the submit button.
  3. You will see the booking details on your screen; select the booking you want to cancel.
  4. Click on the cancel flight option and click to continue.
  5. Review all the itineraries and confirm the cancellation.
  6. You will receive a cancellation confirmation at your given email id, and if you have purchased the refundable ticket, you will receive a refund in some time. Travel credit will be credited immediately for the non-refundable ticket.

If you are not able to cancel your flight with the above points, you can contact the customer support team by dialling the Kenya airways booking number available at the Kenya contact section. After dialling the number, speak with the customer representative and know with them the cancellation policy and operative ways to cancel the flight and get the refund. 

Frequently Asked Questions

If you wish to cancel your Kenya Airways flight booking, you have the following ways available that are mentioned down under: 

  1. Cancel your flight reservation at the Check-in counter at the airport. 
  2. Cancel your flight reservation over-call.
  3. You can cancel your flight reservation through the website. 

For web cancellations, travellers are advised to stick to the steps by steps guide mentioned down under: 

  1. Visit the official website of Kenya Airways. 
  2. Once you are on the homepage, travellers are required to choose the My Trips section on the page. 
  3. Select the Manage my booking option. 
  4. Next, travellers would be taken to yet another page, where they are supposed to enter a few details related to their reservation id or PNR number followed by their last name. 
  5. Select the submit option. This will allow you access to the reservations page. 
  6. Once you are on the reservations page, users are required to select the reservation that they wish to cancel. 
  7. Once you have made the selection, travellers then have to select the Cancel flight option. 
  8. You will be taken to the payments page. Make the payment. 
  9. You will receive a confirmation email at your registered email address. 

If faced with any complications while performing the online cancellations through the website, users are advised to get in touch with the customer service department at Kenya airways. You could connect with them using the call option by giving a call on the "Kenya Airways Phone Numberor the email opinion, whichever is convenient for you. Connect with the experts to get your queries addressed for Kenya airways reservations. 


Also, it is advised to go through the “Kenya Airways Booking Cancelation Policy”. According to this, Travellers will get refunds for cancelling a refundable flight.  

If you are getting any problems while making a flight reservation with Kenya Airways, then you can easily resolve the issues after contacting the customer service team of Kenya through the below simple ways:

Contact via Phone: You can make a phone call on theKenya Airways Customer Support Numberand directly talk to a representative regarding your queries during or after making a flight reservation. You can follow the below IVR options during the phone call:

  1. Dial Kenya Airways phone number listen to the menu.
  2. For the reservations enquiries, press 1.
  3. For any baggage or refund query, press 2.
  4. Press 7, and wait until a live representative gets in touch with you.

Contact via Live Chat: You can get the live chat option of Kenya Airways and connect to a live person regarding your different problems. You can find the online chat option under the Contact us section at the official Kenya Airways website and then get the required assistance during the online chat.

Phone Call Us: +1(800)-284-8262click to call
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