Does Southwest Have Live Chat?

Southwest Airlines provides live chat service to customers who have Rapid Rewards accounts. At this moment, the live chat service is available on the mobile app of Southwest to all iOS and Android users. You can talk to customer service via messages through this mode of communication. You may ponder; how do I send a text to Southwest Airlines via chat service?

Please take the following steps to access the live chat feature of Southwest:

  • Download the Southwest live chat app from the Play Store on your android or iOS.

  • Please log in to your account once you have successfully installed the application.

  • Look for the main menu. You may find it in the upper left corner.

  • Go to the Contact Us option.

  • Go to the Live chat option and click on it to get in touch with their customer agent.

How Do I Chat With Someone At Southwest Airlines?

The features of live chat are as follows:

  • The representative will help you with information about your past trip, an upcoming trip, and their policies. The chat feature does not address all travel-related queries.

  • You can not use the chat service for the payment process at present.

  • To skip the hold time in chat service, you can try other communication modes such as social media, phone numbers, and a contact form.

  • You can get access to the live chat feature in mid-flight on the aircraft, which is provided with the facility of Wifi. You need to connect to the Southwest Wifi service to avail of it.

Southwest Airlines Working Hours

The chat service is available for the Rapid Rewards account holders between 6 am and 8 pm CST (Central Standard time). Beyond these hours, you cannot get a hold of them in chat service.

Southwest Customer Service Number

 You can call Southwest Airlines phone number, 1-800-435-9792 OR +1-802-705-4010, anytime you want as they provide customer service on this number every second of the day and all days of the week.


Chat is easily accessible if you have a Rapid Rewards account. You can use this service on your mobile phone only. You can get the live person at Southwest if you connect to them via phone. You can contact them through social media and other modes if it takes too long for the live agent to respond on the chat service.

Phone Call Us: +1(802)-216-4422 click to call
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