How do I speak to someone at Air New Zealand: Online/Off-line

New Zealand is an island country that is located in the southwestern Pacific Ocean. If we talk about the area, then it is the 6th largest island country with great diversity. It has active volcanoes, beautiful caves, deep glacier lakes, and spectacular sandy beaches, which all contribute to New Zealand's natural beauty. If you are thinking of visiting the stunning country, then you can opt for Air New Zealand. It is a flag carrier airline of the country that serves 20 domestic and 30 international destinations in 18 countries. In case you are planning a holiday and want to connect with Air New Zealand customer servicethen don't worry. Just keep on reading the information below to learn various methods of connecting with the help center.

Get Hold of Air New Zealand(NZ)

You can utilize multiple methods to connect with the customer support of Air New Zealand, and these options are available through online and offline channels. Some methods can provide you with an instant solution to your query, such as calling the Air New Zealand phone numberbut some methods can take much more time to get a response. 

Through phone calls- You can dial the helpline number, which is available on the official website contact us tab. You can locate the dedicated phone number for various issues. You can connect with Air New Zealand's contact number anytime, as it is available 24/7 to provide assistance to its customers. Below you will find the list of phone numbers-

  • For sales and reservation process call 1800 132 476
  • For online booking queries, call 1800 00 55 63
  • Airline holiday packages concern can be resolved by 1800 132 476
  • To resolve issues related to Airpoints 1800 803 298

Air New Zealand Few Counties Phone Numbers

  • Spain:             900 994 977
  • Switzerland:   0800 897 951
  • Austria:           0800 297 225
  • Germany:        0800 1800 421
  • Italy:                0800 789 827
  • Netherlands:   0800 023 3011
  • Denmark:        802 54 156
  • France:           0800 990 364

Through live chat-

The airline also provides a live chat service for their passengers by which you can get an instant solution for any serious issues. If you are good with the internet and technology, then you can use this option.

  • Go to the official website of the airline at www.airnewzealand.com
  • Locate the Help & contact option that is present on the official website home page.
  • After choosing the option, you will be sent to a different page, and from there, you have to choose the chat with us option and proceed further.
  • After selecting the option, a new chat window will get popped up on your screen, and you have to write a brief of your situation and select the shown prompts to get the precise answer from the live agent.
  • Now when you get connected, explain your query and provide your reservation details for better understanding.
  • The agent will provide you with the best available solution.

How to Get in Touch Air NZ through Social Media

We all are well acquainted with the fact that social media has a big influence on every industry, and some go with the aviation industry. Many big airlines are present on these platforms to connect with their customer, so you can connect with the customer support of Air NZ through their official social media pages on F

Facebook: @AirNewZealand 

Twitter: @airnz

What time does the Air NZ call Centre open?

 The Air NZ call center is available 24 hours a day, seven days a week. So you can connect with the support number anytime and ask for Help but these are good time when customer supporter answer the call.


New Zealand:  Monday to Friday (09:00 am to 05:00 pm)

Cargo office: Monday to Friday (08:30 am to 05:00 pm)

Where is Air NZ based?

Air New Zealand is a flag carrier of New Zealand country which is based in Auckland.

Airpoints Address

  • Air New Zealand Contact Centre
  • Private Bag 93537 Takapuna
  • North Shore City 0740
  • New Zealand

Airpoints Phone: +64 9 357 3000

Where in the US does Air NZ fly?

You can reserve a flight with Air NZ to various popular destinations in the USA- Los Angeles, Honolulu, New York, San Francisco, Houston, Chicago, Las Vegas, Seattle, Orlando, and Denver.

How do I contact Air NZ by EMail?

You can connect with Air NZ through their dedicated email address and get a revert from the airline within 7-10 business days. You can write to them at

  • @auscgo@airnz.co.nz
  • @groupsales@airnz.co.nz
  • @comms.grabaseat.co.nz
  • @survey.airnz.co.nz
  • @digitalcomms.airnz.co.nz
  • @airnz.co.nz
  • @tandemtravel.co.nz
  • @express.medallia.com.au

How Do I call Air New Zealand from the US?

Air New Zealand provides 24 hours seven days customer service to resolve passengers' inconveniences regarding Airline services. You can communicate with them via the Air New Zealand Customer Service number, email, social media, and Live Chat. If passengers have any complaints, such as lost Baggage and a claim for cancellation, you can use a complaint form on the official website.

  • Dial the customer service number 1800-262-1234 to speak with the representative.

  • You should hear the IVR Process carefully and select the key accordingly.

  • Once the call connects, share the relevant query for a suitable solution.

  • They will reconnect with you via call back or email within 24 hours.

How Long does Air NZ take to Answer Calls?

Air New Zealand usually takes a few minutes to get connected with their customer support team; for domestic passengers, it takes 30 minutes to get connected at maximum. Communicating with the International Travelers representative will take 15 to 45 minutes. If you want a quick conversation with the support team, choose other contact ways like Live Chat or Social Media instead of calling them.

How do I Call Air New Zealand from Overseas?

Suppose you are calling from outside of the USA to ensure the confirmation of reservation, rental cars, accommodation, and any special assistance. Travelers can easily connect through phone numbers, but international call charges may apply. To avoid extra calling charges, you can connect with them through the help of other communication methods.

  • Please Dial the support team number +64 093 750 285 to talk to the Air New Zealand Customer care executive.

  • Passengers must wait for a few minutes to get connected.

  • Once you get connected, share the essential details of your query.

  • So that the customer support team will provide the necessary guidance toward the discussed problem.

  • To communicate differently, kindly visit their official website and select the contact us option.

Phone Call Us: +1(802)-216-4422 click to call
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